"From Radical to Reconstruction"

Patient Bill of Rights

We are an organization dedicated to ensuring professional fitting of Mastectomy supplies, Lymphedema Garments and Compression Garments.

You, the Patient, have the right to:

  • Be treated fairly.
  • Quality professional fittings in an environment absolutely committed to providing you with the best care and satisfaction.
  • Be encouraged to ask any questions during your visits with us pertaining to your care with the understanding that each will be promptly considered and responded to
  • Receive ample information and education concerning the item for your care
  • Participate in decisions about the scope of your treatment, including the establishment of goals and expected outcomes from the services we provide.
  • You should actively participate in the dialogue with your fitter to ensure that we understand your goals.
  • You have the right to see another fitter if your original fitter is not available or for any other reason
  • Understand the charges you will be responsible for in whole or in part along with any insurance coverage you may have. We will advise you of any co-payments or deductibles at the time your product(s) is fitted. Your portion of the payment is due at this time
  • Let us know if you are dissatisfied with our services. See the Patient Services representative at the front desk for a complaint form. Management will review the complaint and provide you with follow up contact within 5 business days by either a call, email, fax, verbal discussion or letter. We will work with you to resolve the issue within 10 business days of the initial complaint
  • We will provide you with a Patient Satisfaction Survey to complete either in the office or at your leisure. Letting us know how we did will help us help you better in the future.

SOME OF THE QUALITY PRODUCTS WE CARRY

Call Now Button